Browse Category: Annoucements

HostBill GDPR tools

Introducing a set of new GDPR tools

GDPR, the European Union regulation aimed at strengthening and unifying data protection for all individuals within the European Union comes into force on 25th May. The regulation brings a huge change to European data security, but it also impacts  many non-EU based business as well. If you’d like to find out more about GDPR you can read our previous blog post.

We have created a set of new features (introduced to 2018-04-30 HostBill version) that will help you to implement necessary changes to ensure GDPR compliance.

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Support PIN plugin

New plugin: Support PIN

Providing your customers with excellent support service, especially via phone, can be a daunting task. The vital part of it that unfortunately often turns out to be the most difficult is client identification process. To make things easier we’ve created the Support PIN module that will simplify and secure the process of receiving phone support.

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DemoWolf offers free video tutorials for your HostBill knowledge base

Knowledge base is a great client self-support tool. Providing your customers with a library full of helpful articles, how-to tutorials, API documentation etc can significantly reduce your time and money spent on support. It’s just the matter of getting your clients to reach out to your knowledge base. How? Make it accessible, attractive and understandable. And, as people respond to video more than text, it’s a good idea to include some handy video tutorials. Now, thanks to DemoWolf, you can integrate their read-made cPanel, Plesk and other video tutorials with HostBill and make them available to your clients from within your HostBill knowledge base. Continue Reading