Billing & Automation

Browse Category: Support

Important Security Patch Released

We’ve been notified about dangerous security threat found in one of HostBill files.
Severity depends on server configuration we cannot leave our users at risk – we take security very seriously.

Download patch from here: https://hostbillapp.com/clientarea/patches/hostbill_patch4.6.0_4324.zip (for versions 4.4.0 and UP)

Please extract this patch in main HostBill directory. It is also available in auto-update plugin.

Version 4.6.0 available in downloads section has also been patched, so if you’re using older version its advised to upgrade to latest version.

End Of Shift Report Form

Back Story

When someone finish shift every manager should know what have been done during shift. This addon enables employee to write report with closed/resolved  tickets during his/her shift. Usage of this addon is not only for support staff. You can make usage of it for:

Support Department

Sales Department

Developers

Where to unzip and setup?
http://cdn.hostbillapp.com/addons/end_of_shift/end_of_shift_walktrough.swf

How to manage recipients:
http://cdn.hostbillapp.com/videos/End-of-shift-report-form.swf

Price:$99.95 / One time fee Order now
Download: After order proceed to “Downloads->Plugins” in HostBill Licenses clientarea to obtain your copy
Installation:
Step 1: Unzip downloaded endofshift.zip package contents, upload them directly to your HostBill main folder on your server.
Step 2: Login to adminarea to activate & manage your plugin: Watch howto video

Support Tickets:Custom Fields

Backstory

Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.

You very often ask clients for

  • root password for VPS
  • Version of software they are running
  • Upload necessary files

This is why we have added new feature Custom Fields. Your customers can immediately add additional information when new ticket is created.

CREATE NEW CUSTOM FIELD – ASK FOR ROOT PASSWORD


OPEN NEW SUPPORT TICKET

Price:$99.95 / One time fee Order now
Download: After order proceed to “Downloads->Plugins” in HostBill Licenses clientarea to obtain your copy
Installation:
Step 1: Unzip downloaded supportfileds.zip package contents, upload them directly to your HostBill main folder on your server.
Step 2: Login to adminarea to activate & manage your plugin: Watch howto video