New payment gateways: Duitku and Tripay

We’re happy to present two new additions to the list of payment gateways supported by HostBill: Duitku and Tripay! This week we’re also releasing some new features: read on to find out more!

Duitku payment gateway

Duitku is a payment gateway designed especially for the Indonesian market. It enables to accept payments across different banks, credit and debit cards, virtual accounts, retail stores and e-Wallets throughout Indonesia. New HostBill integration allows to process payments in HostBill using Duitku with 17 different payment methods!

Tripay payment gateway

Tripay is another Indonesian payment gateway that provides a comprehensive selection of payment channels such as virtual accounts, convenience stores, e-wallets and more to help increase your sales and an easy transaction experience for your business customers. HostBill supports Tripay to collect payments out of the box, using 14 different payment channels!

Support Fields: External forms

Support Fields plugin is an addition to HostBill Ticketing System that enables to organize and manage tickets more efficiently and to reduce spam messages. Using the Support Fields plugin you can create forms consisting of an unlimited number of fields that your customer needs to go through before submitting the ticket. A support form can be either inline (displayed on a page where the ticket is created) or a separate page: single or wizard style. Each form should be assigned to a different support department and one department could have only one form assigned to it.

We’re now introducing a new form type: External, which will not be visible while opening the ticket. This form type can be sent to customers at any time after opening the ticket and can be completed by a client only once. To attach an External form to a ticket you can use the new “Attach support form” button in the ticket menu. Once the ticket is closed, the client will not be able to submit the form any longer.

Support fields: creating External form
Ticket view: Attach support form


All details of today’s release can be found in our weekly Changelog!

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