Support Tickets: Custom Fields
Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.
You very often ask clients for
- root password for VPS
- Version of software they are running
- Upload necessary files
This is why we have added new feature Custom Fields. Your customers can immediately add additional information when new ticket is created.
CREATE NEW CUSTOM FIELD – ASK FOR ROOT PASSWORD
OPEN NEW SUPPORT TICKET