This week we’re happy to introduce new HostBill integrations with two open source hosting control panels: VestaCP and CyberPanel. We’ve also added some improvements to HostBill Ticketing System.

Vesta Control Panel

Vesta Control Panel is an Open Source Web Hosting Control Panel with premium features. Vesta has a clean and focused, intuitive interface without the clutter. It has the latest of very innovative technologies and is valued for the security and frequent updates.

HostBill integration with Vesta CP allows to sell shared hosting and automate account management. HostBill allows to automatically bill customers, provision the account, manage its lifecycle and automatically handle and calculate upgrades and downgrades. Admin panel allows to manage and control the account and its billing details.End-clients can view access details to their services from client area. 

Cyber Panel

CyberPanel is an open source, next generation hosting control panel powered by OpenLiteSpeed. CyberPanel was built for speed, security and reliability.

CyberPanel module for HostBill is a rich-featured tool to sell shared hosting services. HostBill provides full automation of all billing operations and account management, starting from account provisioning, through lifecycle management (suspensions, unsuspension, terminations) and upgrades and downgrades of the hosting plan, including automated pro-rata billing. Admin can easily manage clients and their services from functional admin panel. End customers get access to their service management from intuitive client area.

New ticket features

HostBill Ticketing System is an extremely powerful tool to manage your customer service and support with tons of useful features. We keep on improving it and adding new functionalities so that you can deliver extraordinary customer service. Recently we’ve added feature that allowed customers to report ticket reply to a manager. Now we’ve added the ability to report the entire ticket to manager. The feature can be enabled per ticket department (in the ‘SLA / Escalations’ section in a department settings). We’ve also added an icon on admin listing that indicates reported ticket or ticket reply. You now also have the option to “pin” reply in ticket details in admin portal. New functionality also allows to add notes to ticket macros.