Browse Tag: support tickets

HostBill 4.4.2 Release

Friday – time for another HostBill release. With 4.4.2 we’re introducing couple of new modules, you should definitely check out:

Plugin: Ticket Related Service
While opening support ticket your customer will now be able to define which of his services the support message is related to. Admin section of ticket related service plugin will display it on the top of the page for staff convenience.

Full changelog available at http://hostbillapp.com/changelog

HostBill 4.1.8 Release

HostBill 4.1.8 is out – just in time for Christmas 😉 What’s new?

Ticket Notes Preview
This simple plugin is built to save time – just hover your mouse over notes icon in tickets listing to see recent comments.

Developers: Client area dynamic pages
We’re listening to our customers’ requests – one of the most commonly requested developer documentation was how to create custom pages in HostBill, that allow php code – as usual – it’s very simple ! Learn more at http://dev.hostbillapp.com/procedural-dev-kit/adding-clientarea-pages/

Full changelog available at http://hostbillapp.com/changelog/

From entire HostBill team we would like to wish you Happy Holidays and Amazing New, 2013 Year!

HostBill 4.1.0 Release

New HostBill version is ready and available to download. Check out what’s new in 4.1.0:

Cloud OrderPage
This is 1 of 2 new order pages with HostBill 4.1.0 – ideal for Cloud/VPS packages, with amazing graphics and functionality!

Check out video preview at http://hostbillapp.com/features/order-pages.php

Package sliders, One-step orderpage
If you’re selling virtual data centers or any configurable packages with popular pre-made sets – this is perfect orderpage for you.

GoCardless.com payment gateway
By popular demand we’re introducing powerful GoCardless.com integration.
Learn more at http://hostbillapp.com/features/apps/gocardless.html

Ticket Views
Another great feature of HostBill ticketing system.
Ticket views enable staff members to create custom ticket listings with personalized columns and data set.
Learn more at in this blog post.

Full changelog available at http://hostbillapp.com/changelog

HostBill 4.1.0 Preview: Ticket Views

Just a couple of hours left before new HostBill version release – we’d like to take a time and show you an amazing new feature of upcoming update.

HostBill ticketing system is recognized as easy to use, despite being packed with dozens of useful features. With new version we’re adding new one to admin ticketing interface – Ticket Views. Now every admin will be able to define their own custom ticket listing, select auto-search & ticket filter criteria, columns and column order displayed in view.
Each admin can define their private views (displayed only for them), or public (displayed for all support staff members).

Use cases:

  • Using a mobile phone and want to catch up with your tickets on a train? Define mobile view to display only your tickets and ticket subjects/status (you don’t need anything else on a small smartphone screen) – one click away and you can see only what you need.
  • Using ticket tags & search terms to sort special groups of tickets – define view and have them one click away from you
  • Certain search term repeats? When entering new filter details you can store it as a view with one click

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