Support Tickets: Custom Fields
Backstory
Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.
You very often ask clients for:
- root password for VPS
- version of software they are running
- upload the necessary files
This is why we have added new feature: Custom Fields. Your customers can immediately add additional information when new ticket is created.
CREATE NEW CUSTOM FIELD – ASK FOR ROOT PASSWORD
OPEN NEW SUPPORT TICKET
| Price:$99.95 / One time fee | Order now |
| Download: After ordering proceed to “Downloads->Plugins” in HostBill Licenses client area to obtain your copy | |
| Installation: | |
| Step 1: Unzip downloaded supportfileds.zip package contents, upload them directly to your HostBill main folder on your server. | |
| Step 2: Login to admin area to activate & manage your plugin, according to plugin documentation. |