This week’s HostBill release brings two exciting updates. First, we’re introducing multi-level ticket hierarchy in the support ticketing system—giving teams a powerful new way to organize, track, and resolve complex or multi-department issues with ease. Second, we’re launching a new URL Shortener module, complete with integrations for popular third-party providers, allowing you to generate short links directly from your HostBill environment. Let’s take a closer look at what’s new!

URL Shortener plugin

The new URL Shortener plugin for HostBill allows you to use various service providers for shortening urls and use the shortened urls in document and messages templates as smarty variables. Whether you’re sharing invoice links, support tickets, or product pages, this plugin helps you streamline and brand your URLs for easier distribution and improved click-through rates. To shorten urls you can use one of the following services: Bitly, TinyURL, Yourls, Shlink and S.ee.

How the module works? Assume you have some url in your template stored under {$url} variable. To automatically shorten it you can use shorturl smarty modifier with it, like: {$url|shorturl}Ie for support-related emails {$ticket_url} contains link to clientarea ticket page. You can shorten this link using: {$ticket_url|shorturl}! This plugin is perfect for any business looking to simplify link management, increase engagement, and maintain a professional appearance across all client communications.

Multi-level ticket hierarchy

A new enhancement added this week to the HostBill support ticketing system is the multi-level ticket hierarchy. This feature allows administrators and support teams to create a structured, parent-child relationship between tickets, enabling better organization, tracking, and resolution of complex support issues. In the ticket view you can easily use Change parent thread option (under More actions) to establish the hierarchy and arrange tickets in desirable order. The ticket relationship is displayed in the single ticket view and is marked in the ticket listing. Thanks to the new feature you can link related tickets under a primary (parent) ticket for easier management of large or interconnected issues and improved workflow – break down broader problems into sub-tickets assigned to different departments or agents.

Release notes

This week’s release comes with more news in relation to API (new calls to manage SSH Keys), Stripe.com payment module (option to reuse customer profile in Stripe Checkout module), Translation Toolkit (change in how the original response to the ticket is displayed) and more. All, as usual, listed in the Changelog on our website!