Backstory
Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.
You very often ask clients for:
This is why we have added new feature: Custom Fields. Your customers can immediately add additional information when new ticket is created.
Stay tuned for next updates – version 2.2 will be released later today! What to expect from the new version? Major cPanel focus! Just take a look how your shared hosting client section might look like:
What else to expect? Make sure to check “Extras” section on our website as using it we will inform you about new contributions for HostBill – there are just dozens of tasks in hosting industry that we’re going to automate with HostBill! Make sure to subscribe for future updates!
It’s been 3 hard working weeks since the last version was announced and it’s about time to release a brand new, shiny HostBill version 2.1!
Don’t waste the time and check out what it is all about:
The next version is coming up, and as I’ve just finished developing this I thought I’d share a screenshot of the new add-on that will be included with the new HostBill (1.4.6). CSV Exporter is a simple tool for everyone who wants to do accounting outside HostBill and who needs a set of data exported from it. Youʼll be able to export invoices, transactions, accounts, domains and client details to be used in any program that is compatible with CSV format.
We’re not slowing down 😉 Next version will be delivered sooner than you expect – within 2-3 weeks, and of-course we got some amazing features coming up. Next HostBill version would be all about admin/support-collaboration. On a side of improved administrator privileges we will also introduce Ticket replies drafts feature – your reply will now automatically be stored for later use – so you can start typing reply to ticket, get more information and get back to replying later. Plus other support staff will also know that you’re replying, so no more double-replying of your fast support team;) Screenshot will say it all for you:
It’s around one week until next HostBill will be released, and because of this we’ve decided to show you something special – new free HostBill addon which will be included in the next version – PayPal Balance Addon. This simple addon gives you at a glance information about your current PayPal balance. But the best part about it is the simplicity – no need to edit any files!
See how you will be able to start using this (and many other addons):
1. Visit addon management section, and hit “Activate” next to this addon
2. Fill in your API data, and hit Save Changes
3. That’s it! Your homescreen will look similar to this attached below:
Easy configuration…
…and our addon is working!
With the release of the new version we will introduce new feature to HostBill – customizable client fields. During signup client will pick his profile type – Private profile or Company profile and as an administrator you’ll be able to configure which fields need to be displayed for each type of customer. You also will be able to set those fields as required or not and whether or not they should be displayed on client invoice. You will be able to define your own custom fields – lets say you operate in European Union and want your commercial customers to provide their VAT number during signup – nothing simpler with HostBill! Take a look at the screenshots and see by yourself:
Admin section – define fields
Client section – sign-up
We’re working hard here on the new version, and thanks to your requests HostBill’s built-in Live Chat will have the ability to add it to your existing website, outside HostBill! All you need to do is to copy the code, add it to your website head tags and your clients can enjoy live support!
Thanks to an amazing piece of software – Jing – we’re going to post videos on our blog from various HostBill sections. First one contains features described in the post below – fetching OS templates from server, and daily/weekly billing options. Enjoy!
HostBill 1.2.6 coming up – release is scheduled for tomorrow, so exactly after two weeks from previous release. I think we will win our own time-challenge, because we’ve done A LOT during these two weeks of development.
