Support Tickets: Custom Fields

Backstory

Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.

You very often ask clients for:

  • root password for VPS
  • version of software they are running
  • upload the necessary files

This is why we have added new feature: Custom Fields. Your customers can immediately add additional information when new ticket is created.

Continue Reading

Resell SSL Certificates with Enom

What is Enom?
eNom, Inc. is a domain name registrar and Web hosting company that also sells other products closely tied to domain names, such as SSL certificates, e-mail services, and Website building software.

The backstory
Ordering, reissuing, renewing SSL certificates is a painful process and we thought that we could help here 🙂
We knew we had to create new order page certain for SSL Certificates
as ordering certificates is a three step-process and current pages simply don’t fit here.

So how does it work?

During order customer picks one of the certificates and HostBill asks for:

* CSR
* registrar details
* email address that approve email will be sent to

All details are used to issue the certificate.

When it comes to managing certificates the admin part of HostBill supports most of the features provided by Enom that include:

– show CSR
– download certificate
– reissue certificate
– check status of a certificate

This addon makes it very easy to order, issue, reissue and manage certificates.
We hope you find it as useful as we do.
More at: http://hostbillapp.com/features/apps/enomssl.html

Price:$9.95 / One time fee Order now

Launch: New Hosting module for QuickMachines

What is QuickMachines?
QuickMachines is a Xen based VPS control panel with clean and easy interface.

More information about QuickMachines at:
http://quickmachinesvm.com

In 5 steps we have described initial configuration of HostBill for QuickMachines.

++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++++
QuickMachines & HostBill: Generate API KEY, add new server
http://cdn.hostbillapp.com/QuickMach…ll_add_app.swf

HostBill: Configure product & enable automation for QuickMachines
http://cdn.hostbillapp.com/QuickMach…ll_add_app.swf

HostBill: Place an order for a VPS
http://cdn.hostbillapp.com/QuickMach…rder_a_vps.swf

HostBill: Managing VPS from Admin interface
http://cdn.hostbillapp.com/QuickMach…Create_VPS.swf

HostBill: Managing VPS from Client interface
http://cdn.hostbillapp.com/QuickMach…lient_area.swf
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++++

HostBill version 2.3 – sneak preview

Next version of HostBill is coming up and we’ve decided to show you a little sneak preview of what you can expect.

Click on image below to open the video.

vid_1

In this video you’ll be able to see how easy it is to start selling SSL Certificates from Enom using HostBill – all certificates can be automatically configured and ready to sell with your reseller prices in under 40 seconds!

Version 2.2 coming up!

Stay tuned for next updates – version 2.2 will be released later today! What to expect from the new version? Major cPanel focus! Just take a look how your shared hosting client section might look like:

cpanel_new_client

What else to expect? Make sure to check “Extras” section on our website as using it we will inform you about new contributions for HostBill – there are just dozens of tasks in hosting industry that we’re going to automate with HostBill! Make sure to subscribe for future updates!

Cpanel: Traffic&Disk Usage Monitor

Creating invoices and sending notification to the clients if they go over their Disk/Traffic limits is very common.

Why not put some magic here and write a tool to automate this task?

Yes we did that! You will get a list of all accounts which reached their limits for Bandwidth or Disk space.

For each client you can:

  1. Set price and create invoice
  2. Send warning notification
  3. Email customer
  4. Suspend account

this and more in the next version 🙂

cPanel:DataSync – Data synchronization between cPanel and HostBill

cPanel:DataSync connects with Server and synchronizes all data (domains, usernames, etc) between Cpanel and HostBill.

cPanel:DataSync

    • Checks if HostBill:Account match cPanel:Account (Account examplec has respective account examplec located at cPanel server)
    • Checks if HostBill:Account:DomainName matches cPanel:Account:DomainName (Account examplec with domain example.com has respective account examplec with domain example.racom located at cPanel server)
    • Imports accounts into HostBill (Import account if accounts located at cPanel server do not exist in HostBill )


Watch Video: Cpanel:DataSync


Price: FREE

Install Instructions:

Download addon Cpanel:DataSync

Go to /public_html/includes/modules/Other directory and extract ZIP archive.

Go to Settings>>Modules>>Plugins and activate module

CSV Data Exporter

Export data from HostBill to CSV. With this addon you can export:

1. Invoices
2. Transactions
3. Accounts
4. Clients
5. Domains

Price: FREE

Install Instructions: Go to Settings>>Modules>>Plugins