This week in HostBill we’re launching new payment gateway integration and adding new support tickets source, enabling your clients to submit tickets using text messages!

Culqi payment gateway

Extensive list of payment gateways integrated with HostBill keeps on growing! This week we’re launching integration with Culqi payment gateway. Culqi is a payment processing company based in Lima, Peru, that enables to accept credit and debit cards payments online. Culqi is a reliable and secure payment solution trusted by many enterprises from Latin America. Culqi payment gateway allow to process payments onsite – payment in being processed in background, so your client will not leave HostBill UI to finish the transaction. The gateway supports quick and easy one-click refunds from invoice details and tokenization – it provides h a token to securely use it for subsequent card charged. The gateway also allows HostBill to process recurring charges. Customer card / payment profile can be automatically captured by HostBill when recurring invoice is issued.

New support tickets source: SMSEagle

HostBill allows to import messages into the ticketing system from email using two methods: POP and PIPE. Email Forwarder – the PIPE Method allows emails sent to an email address to be automatically imported into the support ticket system. As a result clients can open and reply to tickets via email without the need to login to the client area first. Remote login to mailbox – POP Method is an application-layer Internet standard protocol used by local email clients to retrieve email from a remote server over a TCP/IP connection. When you decide to choose this method you need to proceed a few-step configuration. 

We’ve now added new channel to import messages from, giving your customers yet another way to contact you using their mobile devices! Each Ticket Department can now enable importing mobile messages and converting them into a ticket, using SMS Eagle mobile notification module.

To be able to use this module for ticket import, you need to make sure it’s activated. Once enabled, your customers will have the ability to send you text messages which will be instantly and automatically converted into tickets. Moreover, each ticket created and submitted in client area can trigger a mobile notification to a staff member and the other way around – each ticket reply can also be sent to a client via a text message!

Thanks to this feature your clients can stay connected with your customer service team all the time, providing them with multi-channel yet centralized support service.