This week’s HostBill update brings a fresh batch of features and enhancements for Ticket Macros and Ticket Filters, Enom module, Slack notifications, Inventory Manager and more!

Ticket Macros

Answering tickets is time-consuming task but with Ticket Macros feature you can save few hours a month. Ticket macros are pre-defined answers to tickets or actions that should be preformed on given ticket. Ticket macros help your team work more efficiently and time-effectively as with ticket macros your staff don’t have to type in same answers to different customers. Moreover each staff member can have their own list of favorite macros that they use most often. This feature allows you to have unique macros for each administrator. Macros are divided into categories, that can be added by the staff. New feature in Ticket Macros allows to use variables in ticket macros replies. This new feature allows you to dynamically insert client-specific and ticket-related data directly into your predefined responses. Whether you’re referencing the client’s name, ticket subject, or other contextual details, variables make your support communication faster, more personalized, and consistent.

When it comes to Tickets, in Ticket Filters we’ve added pagination to the “IF” section, making it easier to manage and navigate larger rule sets.

In Email Templates & Predefined Replies, a new “Copy Variable” button makes it super easy to insert variable examples when crafting email messages or predefined replies.

Integration Updates

Enom Module: We’ve added support for Registry Auto Renew, ensuring smoother domain lifecycle management directly from HostBill.

Slack Notifications: Stay on top of your business in real time with a new option to receive notifications about newly registered clients via Slack.

Inventory Manager: it now includes a Quantities tab, offering a quick overview of stock levels by item type – perfect for keeping tabs on your product inventory at a glance.

More updates and bug fixes are listed in the Changelog!