HostBill 3.7.0 Release
HostBill 3.7.0 is now available for download. What’s new in the latest HostBill?
Major ticket improvements:
- Ticket macros – now you can add predefined response to tickets & automatically perform actions like status change, priority change, staff assignment & more.
- Bulk actions – select multiple tickets in details screen to apply bulk action – using ticket macros and custom criteria you can update similar tickets at once!
- Advanced ticket filters – create pre-import filters to determine tickets that should be rejected and post-import to apply automated actions after ticket creation based on your custom rules.
- SLA/Escalations – HostBill now can automatically escalate & overdue tickets based on SLA set per department
Learn more about ticketing system in HostBill at http://hostbillapp.com/features/apps/support-system.html