HostBill 3.7.0 Release

HostBill 3.7.0 is now available for download. What’s new in the latest HostBill?

Major ticket improvements:

  • Ticket macros – now you can add predefined response to tickets & automatically perform actions like status change, priority change, staff assignment & more.
  • Bulk actions – select multiple tickets in details screen to apply bulk action – using ticket macros and custom criteria you can update similar tickets at once!
  • Advanced ticket filters – create pre-import filters to determine tickets that should be rejected and post-import to apply automated actions after ticket creation based on your custom rules.
  • SLA/Escalations – HostBill now can automatically escalate & overdue tickets based on SLA set per department

Learn more about ticketing system in HostBill at http://hostbillapp.com/features/apps/support-system.html

Mobile notifications:

  • Now your staff members and customers can receive mobile notifications on certain events in HostBill, like new or escalated tickets, new orders, new/due invoice, expiring domain & more.
  • Mobile notification modules include Twilio, Clickatell, Prowl (iPhone Push), NMA (Android Push)

OnApp module improvements:

  • Your cloud customers now will be able to manage rDNS records for their IPs
  • Clients can now create tags for their virtual machines, for easier management

One Time Passwords Plugin:
Enable additional layer of security for your HostBill admin area – you can protect your admin section with Time-based One Time Passwords. Use your mobile device (tested with iPhone and Android) to generate one time password that will allow you to login.

New OrderPage: 3 steps slider.
Your clients will love a new order page for your products – product ordering gets easy as 1,2,3!

Full changelog: http://hostbillapp.com/changelog/

HostBill 3.6.0 release

HostBill 3.6.0 is now available for download. Take a 5 min tour and learn what’s new in HostBill:

Bandwidth & Overage Billing
You can now measure bandwidth utilization for your Colocation/Dedicated customers, display graphs from Cacti, bill for overages using Total Transfer or 95th Percentile method.
Learn more at: http://hostbillapp.com/features/colocation.php

Remote Reboots trough PDU
Allow your clients to reboot their Dedicated servers directly from your client area! Staff members can assign PDU ports with SNMP support, turn them off/on directly from HostBill interface.
Learn more at: http://hostbillapp.com/features/colocation.php

Switch/Port control over SNMP/Telnet
When invoice for client’s dedicated server/colocation is due HostBill can automatically disable client’s port in switch using SNMP or Telnet. Staff member can assign switch interfaces, monitor link status through HostBill interface
Learn more at: http://hostbillapp.com/features/colocation.php

Reverse DNS management
IPAM module now allows for automated rDNS management – your client can edit rDNS records on your PowerDNS server directly from client area – no more support tickets or manual zone updates!
Learn more at: http://hostbillapp.com/features/colocation.php

New Admin area Order manager
Placing an order from admin area is now more powerful. Admin can create order for multiple products/services at once, configure forms, enable discounts, save drafts for later use & more.

New OrderPage: 3 plans comparison
Easy to configure comparison of 3 hosting packages with features listing:

Full changelog: http://hostbillapp.com/changelog/

HostBill 3.5.0 Release

HostBill 3.5.0 is now available! Take a 5-minutes tour of new HostBill features:

Proxmox VE integration:
Now you can build cloud/vps platform on top of Proxmox + HostBill – with rich client area integration & multiple options!
Learn more at: http://hostbillapp.com/features/apps/proxmox.html

OnApp DNS integration:
Start managed DNS hosting or use OnApp Anycast DNS as a backend for your clients’ domains – fully automated through HostBill.
Learn more at: http://hostbillapp.com/features/apps/onappdns.html

Improved DNS management:
You can now use your own DNS servers and offer your clients ability to manage their domain DNS records, with automated zones creation on: cPanel DNS, PowerDNS & OnApp

TheSSLStore.com integration:
By popular demand – we’re introducing fully automated SSL Certificate provisioning trough The SSL Store platform.
Learn more at: http://hostbillapp.com/features/apps/thesslstore.html

Developers: new DevKit & documentation:
Creating modules for HostBill just get simpler & more powerful! Visit our new developer corner at http://dev.hostbillapp.com/ and learn how to introduce metered billing, cron function, hooks, widgets, client interface & much more to your modules!

Full changelog: http://hostbillapp.com/changelog/

Dont forget to check our two new order pages:

HostBill 3.4.1 Release – introducing ticket sharing

HostBill is now compliant with NetworkedHelpdesk.org guidelines – an initiative that allows you to connect multiple communication streams together to provide great customer experience. You can now connect multiple HostBill installations to work with other brands or branches in your company on support issues. You can also outsource your support easily to other companies – share your tickets!

  • You can connect one or more HostBills to work on your tickets
  • Create training environment easily, without giving access to the main brand data to new employees
  • Connect other help desks in your company
  • Secure – shared ticket notifications are sent by HostBill master – source for ticket share
  • Easy to share – just click More actions->Share with #your_tag_name
  • Easy to aggregate – shared tickets are marked by ticket tag. Remove tag = remove share

Learn more about ticket sharing at http://hostbillapp.com/features/apps/support-system.html

Full changelog:
hostbillapp.com/changelog/

Order/ free trial:
hostbillapp.com/order/

HostBill 3.4.0 released – introducing new clientarea theme

We’re happy to announce release of a brand new HostBill 3.4.0.
This time we’ve spent countless hours in client section of HostBill, and new client theme – “NextGen” – is result of this work.

Take a tour of new client area at https://hostbillapp.com/features/client-portals/nextgen_clean/

If you’re used to old client area theme (“default”) – don’t worry, it’s also included in this release 😉

Full changelog:
hostbillapp.com/changelog/

Install/upgrade:
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/491526/HostBill+Install+Upgrade

Order/ free trial:
hostbillapp.com/order/

Feature Overview: Order Scenarios

With recent release of HostBill we’ve completely re-designed order process in HostBill. It was scheduled for a long time and as some of our cusomers demanded it – we’ve decided to give it a go, and boy we’re glad we did!

We called this feature Order Scenarios.

Each orderpage (also known as product category) in HostBill can have different Order Scenario attached.
Order Scenarios define what steps should HostBill take after client submits the order. Following are default steps:

1. Automated Fraud Prevention – if third party fraud prevention module is enabled (like MaxMind MinFraud) HostBill can verify whether order was fraudulent, and if so it can automatically rule out such order and prevent account from being provisioned
2. Enable Invoice – You can choose to approve this step manually – if invoice is enabled it’s visible in client area and allowed to pay – for some expensive services you may want to review order at this early stage before processing it.
3. Authorize Payment – If order was submitted with credit card HostBill can automatically authorize payment before capturing it. You can also choose to authorize it manually – this way you will be 100% sure if credit card submitted is valid and with enough funds. Not only credit cards can be authorized with HostBill – you can even verify buyer PayPal to see if it’s valid!
4. Capture Payment – Order good so far? Time to collect money – you can choose to do it manually or automatically by HostBill.
5. Provision Order items – Time to create ordered hosting accounts – HostBill can do this automatically after receiving payment, just like it always did. You can also set this step to be manual and review order once again, just to be 100% sure!
6. Final order review – Account was created, but your fraud verification is delayed? You surely don’t want valid customers to wait! Provision their account automatically first and review order once it’s provisioned to finally mark order as active – this step is optional.

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Don’t follow your hosting competition with features – invest in HostBill and always be few steps ahead!
HostBill – constant innovations – changing face of hosting billing industry since 2009!

HostBill 3.2.6 Release

In a glance: New Orderpage, Affiliate Vouchers, Improved Order manager & much more!

We’re happy to announce that HostBill version 3.2.6 has just been released!
This time with minor iteration come major improvements!

Introducing: Affiliate Vouchers and Commission Plans

Now you can set different commission rates for different products & billing cycles. Additionally your affiliates will be able to generate coupon codes (vouchers) that will give discount to referred signups.
Learn more at: https://hostbillapp.com/feature/affiliate-system/

New OrderPage: Bootstrap Sliders

You will love new HostBill order page! Built with OnApp and Cloudstack in mind this orderpage will allow your clients to adjust their basic vps/cloud details easily during order.

Bootstrap Sliders orderpage

Improved order processing

Now you can define which steps of order processing should be automated, and which require staff review.
Staff members get detailed information about order progress
Order Processing with HostBill: Order Scenarios

Improved Credit Card management

Now selected Credit Cards processing modules support separated authorization and capture, which will give your staff additional opportunity to perform fraud check before capturing payment. Client is now prompted to provide his credit card during order, to reduce steps necessary to complete it.
Client can now provide credit card during order

Full changelog:
hostbillapp.com/changelog/

Install/upgrade:
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/491526/HostBill+Install+Upgrade

Order/ free trial:
hostbillapp.com/order/

Dive into Cloud Hosting with HostBill!

No matter what you think about cloud hosting – it’s here to stay. Whether it’s best invention since sliced bread or just marketing hype – you can (and you should!) make money out of it.

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Don’t know where to start? Start with a stable billing system + cloud platform that suits your pocket. Here are just a couple of ways on how to bring IaaS to your customers with minimum hassle, and most importantly with fully automated provisioning through HostBill:

Method 1: Have few more bucks to spend on hardware? Build your own cloud!

Consider OnApp – integration with HostBill includes Cloud, CDN, Load Balancers
Or try CloudStack – sell cloud/vps with rich end-client interface

Method 2: Little less money for hardware? How about Cloud VPS service?

HostBill provides feature-rich integration top VPS control panels like:
SolusVM
Citrix XenServer
Virtuozzo
VMware ESxi

Method 3: Just starting? Let other worry about hardware – time to resell cloud!

Number of VPS/Cloud hosting providers already offers HostBill modules, including:
Vps.net
Dediserve
RackSpace
Linode

Any control panel/platform is missing for you? Let us know – we can automate everything! 😉

HostBill 3.2.4 Released

Cloudstack and XenServer integrations – brand new HostBill is here!

What’s new in HostBill?

CloudStack – build your cloud hosting on top of CloudStack infrastructure and automated billing with HostBill – fully featured client area and multiple provisioning possibilities – learn more at: http://hostbillapp.com/features/apps/cloudstack.html

Citrix XenServer – Automated VM provisioning on popular XenServer hypervisor with HostBill http://hostbillapp.com/features/apps/xenserver.html

OnApp CDN Metered Billing – You can now sell CDN service with Pay-as-you-go model – clients will pay only for CDN traffic consumed http://hostbillapp.com/features/apps/onappcdn.html

And much more, including Coupon code upgrades, Client area IP restrictions and ticketing system improvements.

Full changelog:
hostbillapp.com/changelog/

Install/upgrade:
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/491526/HostBill+Install+Upgrade

Order/ free trial:
hostbillapp.com/order/

HostBill 3.2.2 release

New features and improvements are here – HostBill 3.2.2 is now available to download!

What’s new in HostBill?

Automated refunds – starting with 4 most popular gateways (including PayPal and Authorize.net), you can now refund your customer invoice, from HostBill panel with just a few mouse clicks

RackSpace Cloud Servers module – resell your Rackspace resources with HostBill, with full-features client area.

GlobalSign OneClick SSL Voucher integration – join the revolution in certificate provisioning/installation with GlobalSign and HostBill.

Full changelog:
hostbillapp.com/changelog/

Install/upgrade:
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/491526/HostBill+Install+Upgrade

Order/ free trial:
hostbillapp.com/order/