# Support Tickets: Custom Fields

- URL: https://blog.hostbillapp.com/2011/01/24/support-tickets-custom-fields/
- Published: 2011-01-24 (updated 2020-04-08)
- Author: HostBill Team
- Categories: New Features
- Tags: Support, support tickets

> Backstory Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.

**Backstory**

Running hosting company support is critical. You need to decrease number of replies for customers to get problems solved.

You very often ask clients for:

- root password for VPS

- version of software they are running

- upload the necessary files

This is why we have added new feature: Custom Fields. Your customers can immediately add additional information when new ticket is created.

** CREATE NEW CUSTOM FIELD – ASK FOR ROOT PASSWORD

**

**[![6](https://blog.hostbillapp.com/wp-content/uploads/2011/01/6.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/6.jpg)

**

[![1](https://blog.hostbillapp.com/wp-content/uploads/2011/01/11.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/11.jpg)

[![2](https://blog.hostbillapp.com/wp-content/uploads/2011/01/21.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/21.jpg)

[![3](https://blog.hostbillapp.com/wp-content/uploads/2011/01/31.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/31.jpg)

[![4](https://blog.hostbillapp.com/wp-content/uploads/2011/01/41.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/41.jpg)

** OPEN NEW SUPPORT TICKET

**

[![5](https://blog.hostbillapp.com/wp-content/uploads/2011/01/51.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/51.jpg)

[![7](https://blog.hostbillapp.com/wp-content/uploads/2011/01/7.jpg)](https://blog.hostbillapp.com/wp-content/uploads/2011/01/7.jpg)

Price:**$99.95** / One time fee |
[**Order now**](https://hostbillapp.com/features/apps/supportfields/) |

**Download:** After ordering proceed to “Downloads->Plugins” in HostBill Licenses client area to obtain your copy |

 |

**Installation:** |

**Step 1:** Unzip downloaded supportfileds.zip package contents, upload them directly to your HostBill main folder on your server. |

**Step 2:** Login to admin area to activate & manage your plugin, according to plugin documentation. |