Providing your customers with excellent support service, especially via phone, can be a daunting task. The vital part of it that unfortunately often turns out to be the most difficult is client identification process. To make things easier we’ve created the Support PIN module that will simplify and secure the process of receiving phone support.
Our newly developed MailChimp module for HostBill allows you to integrate your HostBill store and customer data with your MailChimp account to help you better connect with your audience, advertise your products, sell more stuff, and grow your business. Continue Reading
Accepting multitude of incoming payment transactions through different payment gateways from clients all over the world can put your company at a fraud risk. Our newly introduced Gateway per Client plugin was aimed as an extra measure of protection against fraud when accepting online payments. Continue Reading
The ability to administer and coordinate your staff, especially when your team is growing, presents many challenges. As we understand the importance of effective team management, we came up with the solution to help you organize your staff members teams and their permission levels.
Knowledge base is a great client self-support tool. Providing your customers with a library full of helpful articles, how-to tutorials, API documentation etc can significantly reduce your time and money spent on support. It’s just the matter of getting your clients to reach out to your knowledge base. How? Make it accessible, attractive and understandable. And, as people respond to video more than text, it’s a good idea to include some handy video tutorials. Now, thanks to DemoWolf, you can integrate their read-made cPanel, Plesk and other video tutorials with HostBill and make them available to your clients from within your HostBill knowledge base. Continue Reading
Most hosting providers offer services that can be combined or bundled together. Effectively managing the services and knowing which are related or assigned to another is the key to success. Hence our new feature: Related Services will make it easier for both admin and the client to assign and manage related services.